Customer Support – U.S. Trading
Trading and Connectivity Support
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NYSE Arca Customer Support Equity Trading NYSE Trading Support (DOT Services) Email: nysedotservices@nyx.com Phone: 1-866-368-3375 |
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For NYSE Arca Trading Support including ArcaVision Email: tradingex@nyx.com Phone: 1-888-513-9873 |
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ArcaEdge Support For OTC Bulletin Board and Pink Sheet Trading Support: Email: trading@nyx.com Phone: 1-888-599-4086 |
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Production Connectivity Support For customer connectivity to NYSE, NYSE Arca including FIX, Arca Direct, customer gateways. etc. Email: connectivity@nyx.com Phone: 1-888-689-7739 (Option 1) |
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Testing Connectivity Support |
Connecting
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Secure Financial Transaction Infrastructure (SFTI) customer support queries in the U.S. Email: service.desk@nyx.com Online: SFTI US Customer Guide Phone: 1-866-873-7422 |
Membership Services
To learn more about NYSE Euronext products and initiatives, Member Firm Broker-Dealers and all Market Professionals, please contact your appointed Relationship Manager.
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The U.S. Relationship Management Team Email: rmteam@nyx.com |
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| Louis Aronne | 212-656-2518 |
| Timothy Brennan | 312-442-7081 |
| Stacey Cunningham | 212-656-2892 |
| Richard Daniels | 212-656-6985 |
| Michael Downey | 212-656-2317 |
| Michael Hedrick | 212-656-5277 |
| Janna Hodge | 212-656-6916 |
| Peter Kovacs | 212-656-5203 |
| Kent Lucas | 212-656-4362 |
| William Ryan | 212-656-5610 |
| William Schwanewede | 212-656-6967 |
| Colin Serling | 212-656-4435 |
| Todd Wilemon | 415-835-4838 |
| James Woodford | 212-656-2284 |
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For Membership related questions for NYSE, NYSE MKT and/or NYSE Arca please contact: Client Relationship Services 1-888-689.7739 (option 3) crs@nyx.com |
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For Customer connectivity questions for Member Firms, please contact: General Support: 1-866-873-7422 Technical/Connectivity: 1-888-689-7739 (option 1) connectivity@nyx.com |