Customer Support – U.S. Trading

Trading and Connectivity Support

NYSE Arca Customer Support Equity Trading
NYSE Trading Support (DOT Services)
Phone: 1-866-368-3375
For NYSE Arca Trading Support including ArcaVision
Phone: 1-888-513-9873
Production Connectivity Support
For customer connectivity to NYSE, NYSE Arca including FIX, Arca Direct, customer gateways. etc.
Phone: 1-888-689-7739 (Option 1)

Testing Connectivity Support
For testing on NYSE, NYSE Arca including FIX, Arca Direct, customer gateways. etc.
For customer testing:
Phone: 1-888-689-7739 (Option 2)



Secure Financial Transaction Infrastructure (SFTI) customer support queries in the U.S.
Online: SFTI US Customer Guide
Phone: 1-866-873-7422

Membership Services
To learn more about NYSE Euronext products and initiatives, Member Firm Broker-Dealers and all Market Professionals, please contact your appointed Relationship Manager.

The U.S. Relationship Management Team


Louis Aronne 212-656-2518
Timothy Brennan 312-442-7081
Stacey Cunningham 212-656-2892
Richard Daniels 212-656-6985
Michael Downey 212-656-2317
Michael Hedrick 212-656-5277
Janna Hodge 212-656-6916
Peter Kovacs 212-656-5203
Kent Lucas 212-656-4362
William Ryan 212-656-5610
William Schwanewede 212-656-6967
Colin Serling 212-656-4435
James Woodford 212-656-2284


For Membership related questions for NYSE, NYSE MKT and/or NYSE Arca please contact:
Client Relationship Services
1-888-689.7739 (option 3)
For Customer connectivity questions for Member Firms, please contact:
General Support: 1-866-873-7422
Technical/Connectivity: 1-888-689-7739 (option 1)